At CamTaxi Asia, we strive to provide excellent service to our customers. This Refund Policy outlines the circumstances under which refunds may be issued for our services. By using our services, you acknowledge and agree to the terms and conditions of this Refund Policy.

1. Refund Eligibility:

   a. Refunds may be considered in the following circumstances:

      i. Service Cancellation: If you cancel your booked service within the specified cancellation window, as outlined during the booking process, you may be eligible for a refund.

      ii. Service Failure: If we fail to provide the requested service due to circumstances within our control, such as a driver no-show or vehicle breakdown, you may be eligible for a refund.

      iii. Billing Errors: If you were billed incorrectly or charged multiple times for the same service, you may be eligible for a refund for the excess charges.

2. Refund Requests:

   a. To request a refund, you must contact our customer support team within a reasonable time frame of the incident or cancellation, providing relevant details and supporting documentation, if applicable.

   b. Refund requests will be evaluated on a case-by-case basis, taking into consideration the circumstances and our policies.

3. Refund Processing:

   a. If your refund request is approved, we will process the refund using the original payment method used for the booking, unless otherwise agreed upon.

   b. Refunds may take a reasonable amount of time to be processed and reflected in your account, depending on the payment method and financial institution involved.

4. Non-Refundable Circumstances:

   a. Refunds will not be provided in the following circumstances:

      i. Service Cancellation: If you cancel your service outside the specified cancellation window, as outlined during the booking process.

      ii. Customer No-show: If you fail to show up for your scheduled service without canceling within the specified cancellation window.

      iii. Service Disruption: If the service is disrupted or delayed due to circumstances beyond our control, such as traffic conditions, severe weather, or force majeure events.

5. Changes to the Refund Policy:

   a. CamTaxi Asia reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on our website or app. Your continued use of our services after the changes will signify your acceptance of the revised Refund Policy.

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team using the information provided in the "Contact Us" section of our website.